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Returns

VELOCHAMPION Returns Policy

Making a return is easy. If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in saleable condition for a refund or like-for-like exchange.

Returns are only accepted online for products purchased directly from Velochampion.co.uk, if you have purchased from a Retailer or Amazon then they must also arrange your return or exchange.

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. 

When returning items to VELOCHAMPION, please ensure the product is well packaged and protected from damage in transit.

Gifted products can only be refunded to the original purchaser .

All gift cards are non-refundable.

If the product is not faulty, shipping costs will not be refunded.

Exchanges

If you would like to make an exchange on your purchase please email returns@maxgear.co.uk

Faulty Goods

VC is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.

How To Make a Return / Exchange

Please email returns@maxgear.co.uk. Explain in your email if you are simply returning for a refund or would like an exchange. You will be sent a returns / exchange form and instructions.

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