VeloChampion Returns & Exchange Policy

VeloChampion Returns Policy

Making a return is easy. If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in saleable condition for a refund or like-for-like exchange.

Returns are only accepted online for products purchased directly from Velochampion.cc if you have purchased from any other such as Ebay or amazon, you must contact them to arrange your return or exchange.

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. 

When returning items to VeloChampion, please ensure the product is well packaged and protected from damage in transit. We recommend that you have proof of return.

• Gifted products can only be refunded to the original purchaser.
• All gift cards are non-refundable.
• If the product is not faulty, shipping costs will not be refunded.

We do not accept refunds on the following products, although if the product is the incorrect size we will be able to provide an exchange:

• Inner tubes
• Shorts
• Opened tubs of chamois cream

How To Make a Return / Exchange

Simply follow the link to the Royal Mail Returns Portalto return your item to us free of charge searching for the retailer name 'VeloChampion'.

Faulty Goods

VeloChampion is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.

Refunds

If you are requesting a refund, you will be notified using the email address you supplied on your purchase records and also refunded to the card the original order was placed on.

Please allow up to 3 working days for the refund to be processed.

If you have received a refund conformation from VeloChampion, but not received the money in your account, please contact your bank.

If you still wish to get in touch with us, you can email us info@maxgear.co.uk and and a member of the team will get back to you as soon as possible.